Shipping Policy
At Clevontro LLC, we are committed to providing you with a smooth and reliable shopping experience. This Shipping Policy outlines our procedures for processing and delivering your orders.
Order Processing Time
All orders placed with Clevontro LLC are processed within 1-2 business days (Monday-Friday, excluding major holidays). Please note that processing time is separate from shipping time.
Shipping Methods & Delivery Times (United States Only)
We proudly offer shipping exclusively within the United States. We do not currently ship internationally.
Standard Shipping: Once processed, orders shipped via Standard Shipping typically arrive within 3-7 business days.
Please be aware that these are estimated delivery times. While we strive to meet them, actual delivery times may vary due to factors outside our control, such as weather conditions, carrier delays, or high shipping volumes during peak seasons.
Shipping Costs
We are pleased to offer Free Standard Shipping on all orders within the United States. There is no minimum purchase required to qualify for free shipping.
Order Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation email. This email will include a tracking number, allowing you to monitor the progress of your package directly from the shipping carrier's website.
Shipping Address Accuracy
It is crucial to provide a complete and accurate shipping address at the time of checkout. Clevontro LLC is not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an invalid or undeliverable address, we may contact you for an updated address, and additional shipping charges may apply to re-ship the item.
Lost or Damaged Packages
In the rare event that your order is lost or damaged during transit, please contact us immediately so we can assist you.
For Damaged Items: Please provide photos of the damaged packaging and product.
For Lost Items: We will initiate an investigation with the shipping carrier on your behalf.
We are dedicated to resolving such issues as quickly as possible.
Contact Us
If you have any questions about our Shipping Policy or your order, please do not hesitate to contact us:
Clevontro LLC
Website: https://clevontro.com
Email: support@clevontro.com
Phone: +1 859-200-2659
Address: 142 N 2nd St,, Richmond, Kentucky 40475, US
Customer Service Hours: Monday-Friday, 9 AM - 5 PM EST